Getting Started

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What is TV Planet?

TV Planet is the hub for premium mobile entertainment. Our service offers high-quality streaming TV and video on demand, delivering the world’s most popular entertainment directly to your mobile device. Watch what the world is watching and enjoy hours of engaging entertainment right in the palm of your hands.

What do I get with a TV Planet subscription?

As a subscriber, you enjoy a unique mobile experience with instant access to the best TV shows, lifestyle programs, cartoons, entertainment gossip and sports events – live or on demand. Watch, bookmark and share your favourite videos with family and friends.

Account

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How do I subscribe to TV Planet?

Your subscription process will start when you visit one of our promotion pages

How did I get myself a TV Planet subscription?

You visited one of our promotional pages and followed the subscription process. This was followed by a confirmation SMS that we sent to your mobile number.

Does TV Planet use or share my account information?

No. We respect your privacy. Your account information is secure with us and not shared with any third-parties. For more information about how your information is handled, please read our Privacy Policy.

Why do I keep receiving SMS reminders?

The SMS messages are reminding you that you are subscribed to a world high-quality streaming TV and videos on demand. It’s in line as well with our best practices and mobile regulations

How can I view or change my TV Planet subscription?

Please reach out to our Customer Care Team who will be happy to help you. For details on how to get in touch with us, please refer to the question, ‘How do I get in touch with Customer Care?’.

How am I charged for the service?

Subscription charges will be deducted directly from your prepaid mobile balance or will reflect in your monthly post-paid bill. The service charge is weekly, and you will receive an SMS notification once the transaction is processed.

How do I know if my subscription has expired?

Our auto-renewal subscription feature ensures that you enjoy uninterrupted access to TV Planet. Your subscription will not expire unless you unsubscribe from the service.

Product

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What kind of videos and channels does TV Planet showcase?

TV Planet offers a unique mobile experience that showcases the best and latest streaming TV and on-demand video content. Our video service gives you unlimited access to high-quality series, lifestyle programs, cartoons, entertainment gossip and sports events, live or on demand with your friends and family.

How many channels does TV Planet offer?

TV Planet showcases 35 super-entertaining channels suitable for all ages. It covers the latest sports events, fashion trends, entertainment gossip, amusing cartoons, intelligent instructional videos and much more to keep you engaged for hours.

How often are new channels added?

We regularly spruce up our portfolio so there is always something new for you to watch and enjoy. Our up-to-the-minute updates ensure you never miss out on the latest in global entertainment. You will receive alerts when your favorite channels have something new on offer and when new channels are showcased on TV Planet.

What do I do if a channel is not working or is unavailable?

Check your internet connection. You must be connected to the internet to enjoy uninterrupted viewing. Alternatively, you can try refreshing the service. If you still face troubleshooting issues, please get in touch with our Customer Care Team.

Can I download videos to watch on my device?

This feature is currently not available.

Payment

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How much do I have to pay for the service?

You were subscribed to the service from a promotional page that you visited. The service cost mentioned on this page is what you will be charged. Your subscription rate is also mentioned in the welcome message that you received upon subscribing, and the monthly SMS reminder you receive from us.

On what grounds can I claim a refund?

If you are not 100% satisfied with our service, you may request a refund. Please get in touch with our Customer Care Team who will assist you in the best possible way.

How do I request for a refund?

You can email us support@tvplanet.co or use the Contact Us form. You can also call Customer Care on 1-800-816-191

General

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What is the minimum age criteria required to subscribe to TV Planet?

Our service offers content that is suitable for all ages. However, as a subscriber, you must be 18+ or have received permission from your parents or legal guardian, or anyone authorized to pay your bill.

Which devices work with TV Planet?

TV Planet can be easily accessed from your desktop, mobile or tablet. The service is compatible with all mobile devices (smartphones and feature phones). The best user experience is through smartphones, and requires 3G and up.